Rail & public transport



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Innovation and solutions for public transport

Do you know how the cabin of the vehicle (tram, metro, train or otherwise) should be designed and tailored to the passenger and driver? How do you organise vehicle maintenance and what processes and tools are needed to implement it in a healthy and safe manner? And what about passenger comfort and public safety? Just a few things to be considered concerning public transport vehicles.

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Market requirements

We know the options available to you concerning such issues as:

Human behaviour: Perception

Although hard infrastructure is often thought to have no relationship with people, the opposite is in fact the case. How important is the visibility of light signals and signs, for example? The driver perceives and the eye reacts differently to new as opposed to conventional lighting technology. The driver must also be alert in order to interpret it correctly and in good time. Infrastructure design can help in this respect. Another interface between people and infrastructure involves construction and maintenance. The implicated technology and work processes must also be such that people can work safely and healthily.

Risks and incidents

What are the main risks and how can incidents be prevented? We work with BowTie, Tripod Beta, FMEA, CRIOP, HAZOP, STEP analysis, ECFA+, HFIT, BFA and RCA.
Taking the perspective of human factors and safety, we contribute to safety cases so that designs are intrinsically safe and the required relevant safety documentation is complete. In this way, we implement the ISO50126 standard: “Railway Applications – The Specification and Demonstration of Reliability, Availability, Maintainability and Safety (RAMS)”.
We also implement the Common Safety Method for Risk Evaluation and Assessment (CSM REA) or the Common Safety Methods on Safety Management System requirements (CSM SMS), both of which are specific to the rail sector.


Is the signage correct and are control systems user-friendly for drivers? We develop such items as style guides and operating systems for traffic control.

Capacity and utilisation

How do you prevent excessive workload and what are the options for improved scheduling? We prevent fatigue and optimise physical effort. Traffic control, for example, plays a pivotal role in operations, and controllers must be supported by good applications so that they do not make mistakes or become overworked. Their performance must be maintained not only during normal operations but also during disruptions and emergencies. Work processes and the organisation thereof are then crucial. Ultimately, it is a matter of appropriate staffing of traffic control.

Innovation and solutions for ProRail, NS and others

Intergo has extensive and thorough knowledge and experience of passenger needs and preferences, employee capabilities (and limitations), as well as available technical and organisational solutions. We help develop and implement innovations in public transport.
Our innovations and solutions are created for organisations such as ProRail, NS, DB Cargo, NetworkRail and, notably, the Dutch Safety Board. In addition, we have worked on railways and public transport for OOIS (Belgian Research Council), CAF, Siemens, Alstom and GVB, as well as HTM, Regiotram Utrecht, Qbuzz and RET and the Copenhagen Metro.