Designing operator control rooms
Designing control room layouts that support good visibility, clear communication, and effective decision making.
The Challenge
A new safety-critical control system was being introduced across a national operational network. Before full deployment, the organisation wanted to understand how the system would affect the performance and workload of different user groups involved in daily operations. It was particularly important to identify situations where the system could increase complexity or create potential error risks.
The Outcome
The study revealed key risk areas, including moments where workload increased or where system behaviour could lead to confusion. These insights informed improvements in system design and training, supporting a safer and more effective implementation.
ISO certified
